{"id":160,"date":"2025-02-06T10:04:12","date_gmt":"2025-02-06T10:04:12","guid":{"rendered":"https:\/\/bp-con.de\/?page_id=160"},"modified":"2026-09-30T15:10:30","modified_gmt":"2026-09-30T15:10:30","slug":"trainings","status":"publish","type":"page","link":"https:\/\/bp-con.de\/en\/trainings\/","title":{"rendered":"Training"},"content":{"rendered":"
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Training<\/strong><\/h2>\n<\/div>\n<\/div>\n\n\n\n
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Experienced trainer and consultant for service managers with extensive expertise in service management, process optimization, and employee development. Many years of leadership experience in international companies with a focus on service excellence, change management, and digital transformation\/AI implementation.<\/p>\n\n\n\n

Specializes in developing and delivering practical training programs for service managers, with a focus on efficient service processes, quality management, and leadership skills. Proven track record in implementing service strategies, optimizing customer service processes, and introducing innovative technologies such as predictive maintenance.<\/p>\n\n\n\n

Methodologically sound training, combined with a deep understanding of technical service organizations, enables practical and sustainable professional development initiatives.

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Training Focus Areas<\/strong><\/h2>\n\n\n\n

Leadership and Management in Technical Service<\/p>\n\n\n\n

Customer Focus & Communication, including Complaint Management<\/p>\n\n\n\n

Service Products: Development, Positioning, and Marketing<\/p>\n\n\n\n

Business Acumen (Key Metrics, Cost Calculation, Profitability Accountability)<\/p>\n\n\n\n

Process Management in Service<\/p>\n\n\n\n

Problem-Solving Process (Structured Analysis & Sustainable Resolution)<\/p>\n\n\n\n

Digitalization & Innovation in Service (e.g., data-driven approaches, tools, automation)<\/p>\n\n\n\n

Management Interfaces; Developing the Service Division into a Profit Center<\/p>\n<\/div>\n\n\n\n

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Trainings Erfahrene Trainerin und Beraterin f\u00fcr Service-Manager:innen mit umfassender Expertise in Service-Management, Prozessoptimierung und Mitarbeiterentwicklung. Langj\u00e4hrige F\u00fchrungserfahrung in internationalen Unternehmen mit Schwerpunkt auf Service-Exzellenz, Change Management und Digitalisierung \/ KI Einf\u00fchrung. Spezialisiert auf die Entwicklung und Durchf\u00fchrung praxisnaher Trainingsprogramme f\u00fcr Service-Manager:innen, mit Fokus auf effiziente Serviceprozesse, Qualit\u00e4tsmanagement und F\u00fchrungskompetenzen. Nachgewiesene Erfolge in der Implementierung von […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-160","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bp-con.de\/en\/wp-json\/wp\/v2\/pages\/160","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bp-con.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bp-con.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bp-con.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bp-con.de\/en\/wp-json\/wp\/v2\/comments?post=160"}],"version-history":[{"count":3,"href":"https:\/\/bp-con.de\/en\/wp-json\/wp\/v2\/pages\/160\/revisions"}],"predecessor-version":[{"id":1182,"href":"https:\/\/bp-con.de\/en\/wp-json\/wp\/v2\/pages\/160\/revisions\/1182"}],"wp:attachment":[{"href":"https:\/\/bp-con.de\/en\/wp-json\/wp\/v2\/media?parent=160"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}