Consulting
An experienced manager in technical industrial services and maintenance, and a results-oriented management consultant with a strong focus on strategy development, AI tools, change management, and service optimization.
With over 25 years of experience in international companies (EMEA & APAC).
Support for companies that are transforming their service organizations, streamlining processes, digitizing and automating them, and developing sustainable growth strategies.
The approach is based on analytical precision, intercultural competence, and the proven Toyota philosophy of continuous improvement.
Key Areas of Consultation
Strategy and Organizational Development
Realigning and optimizing technical service organizations to drive greater efficiency and growth.
Change Management
Supporting change processes, mergers, and transformations within technical service organizations to foster the sustainable growth of companies.
Service Excellence / Maintenance & Quality Management
Optimization of service and maintenance processes with a focus on KPI monitoring, customer retention, and digitalization.
Intercultural Management
Successful leadership of international teams and implementation of global business models.
Technology & Innovation
Implementation of digital solutions, such as AI tools and agents, predictive maintenance, and service management software (e.g., Salesforce).
Service Partner Management
Development and implementation of innovative concepts for professional collaboration with service partners to ensure an excellent service experience for end customers
Successful Projects & References
Implementation of Salesforce for Service
Establishment of a technical service organization in China
Implementation of third-party service providers
Marketing of services through direct sales
Successful merger management and realignment of service organizations
Rollout of a “Software as a Service” predictive maintenance solution in Europe
Leading KAIZEN processes to increase efficiency
Developing and implementing training programs and development plans for service and sales
Implementing a Service Excellence Program for service partners
Conducting quality audits (TQM and EFQM) and implementing process improvement measures