Experienced trainer and consultant for service managers with extensive expertise in service management, process optimization, and employee development. Many years of leadership experience in international companies with a focus on service excellence, change management, and digital transformation/AI implementation.

Specializes in developing and delivering practical training programs for service managers, with a focus on efficient service processes, quality management, and leadership skills. Proven track record in implementing service strategies, optimizing customer service processes, and introducing innovative technologies such as predictive maintenance.

Methodologically sound training, combined with a deep understanding of technical service organizations, enables practical and sustainable professional development initiatives.

Training Focus Areas

Leadership and Management in Technical Service

Customer Focus & Communication, including Complaint Management

Service Products: Development, Positioning, and Marketing

Business Acumen (Key Metrics, Cost Calculation, Profitability Accountability)

Process Management in Service

Problem-Solving Process (Structured Analysis & Sustainable Resolution)

Digitalization & Innovation in Service (e.g., data-driven approaches, tools, automation)

Management Interfaces; Developing the Service Division into a Profit Center