About me
Customer-, employee-, and process-oriented leadership with a pronounced curiosity and a passion for continuous improvements who has used her skills in the fields of AI tool usage, strategy development, change management, and intercultural collaboration to achieve outstanding results in various business models.
Long-standing experience in global companies (mostly US-based), with responsibilities for EMEA and APAC in various technical and commercial roles. Team building with a focus on strong employee engagement and maximizing employee potential.
Success factors included strong analytical skills, a very structured approach, high reliability, and the involvement of the local teams.
The intensive training in quality management that she received early in her career enabled her to optimize business processes and consistently implement continuous improvement based on the Toyota philosophy.
The biggest successes so far are the establishment of a technical service organization in China, the merging of two service areas as part of a company merger, the rollout of a new „Software as a Service Predictive Maintenance Solution“ in Europe, and the successful implementation of a service management software.
Properties
Thinking strategically
Strong understanding of quality management
Creative search for solutions
Analytical and structured approach
Quick thinking
Intercultural competence
Results-oriented working style
Curious and eager to learn
Key competencies
Use of AI tools and agents in service
Strategic Business Management & Change Management
Service optimization & quality management
Intercultural Cooperation & Leadership
Digitalization & Process Automation
P&L responsibility & KPI analysis
Maintenance strategies
Project management
Work experience
Altendorf Group
Interim Head of Service 06/2025 – today
Operational management of the technical service organization, optimization of processes, concept development and implementation of the IT service management tool
Eaton Electric GmbH
Central Europe Service Operation Manager 08/2024 – 02/2025
Management of the technical service organization for Central and Eastern Europe (>120 employees). Merger of two service units, introduction of Salesforce, SLA management and KPI optimization.
Videojet Technologies GmbH
Country Service Manager Germany and Austria 07/2021 – 07/2024
Responsible for technical service in Germany & Austria (70+ MA). Standardization of service processes, introduction of Salesforce, KPI analysis and market development.
MTS Systems GmbH
Service Field Account Manager 07/2014 – 06/2021
Support of large customers, sales of service solutions and the introduction of a predictive maintenance solution (SaaS) in Europe.
Instron Deutschland GmbH
and Instron Structural Testing GmbH
Service Manager Instron Germany/Austria & IST Global Support 01/2012 – 06/2014
Coordinating and managing the service organizations, optimizing processes, and managing SLAs.
Rimage Europe GmbH
Director Technical Services EMEA / APAC 12/2007 – 09/2011
Establishment of the technical service organization in China, implementation of third-party service partners in Europe and Asia. Definition and maintenance of the service portfolio, including content and pricing
Ricoh Deutschland GmbH
Head of Department, Employee Development and Training 07/2006 – 11/2007
Head of Training Center Germany, development and implementation of training programs for sales & service, creation of employee development plans & competency models
Ricoh Deutschland GmbH
Head of Department Service Consulting 08/2003 – 06/2006
Consulting of the service departments of retailers to further develop and professionalize the service for end customers, including economic, procedural and technical issues, conducting workshops for service managers, and establishing and implementing new partners
Deutsche Telekom AG, T-COM
Head of Internal Key Account Management MVW & Partner 09/2001 – 07/2003
Offer and support management for the service performance relationship between the Telekom parent company and its subsidiaries, negotiation of delivery and performance agreements, implementation of third-party maintenance partners to complement the service portfolio in the B2B sector
Deutsche Telekom AG, T-COM
Sales and Distribution Support Specialist 07/2000 – 08/2001
Product management and marketing for services in the B2B sector, development and implementation of sales-boosting marketing measures in the service sector
Xerox GmbH
Manager Service Marketing & Customer Loyalty 02/1999 – 06/2000
Service Marketing and Product Management, Control of the Refurbishing and Remanufacturing Process
Xerox GmbH
Quality / Customer Satisfaction Manager 05/1996 – 01/1999
Implementation of the Total Quality Management strategy, quality training for all employees, implementation of process reengineering, preparation and implementation of EFQM (Xerox Management Model) audits
Xerox GmbH
Service Support Specialist 11/1995 – 04/1996
Technical 2nd Level support for printing systems, roll-out modifications, running performance analyses of common printing systems
Xerox GmbH
Customer service technician 02/1991 – 10/1995
Technical service for copiers and printing systems in the field
Educational qualifications
Communication Electronics Technician, Information Technology Major, Xerox GmbH, 01/1991
Higher School Certificate, Evening Gymnasium of the City of Dortmund, 01/1994
Hagen's final management degree, Fernuniversität Hagen (HIMS e.V.), 08/2012
MBA in Business Administration, Danube University Krems Austria, 08/2014
Certifications – Further training
AI Manager / LUTOP Data Protection Academy / November 2025
AI Officer / LUTOP Data Protection Academy / November 2025
EU AI Act Essentials/ KI Campus / September 2025
Your future in the AI job market/ KI Campus / August 2025
The five pillars of AI ethics / KI Campus / July 2025
Natural Language Processing & Computer Vision / KI Campus / July 2025
Machine learning and deep learning with IBM / KI Campus / July 2025
IBM Foundations of AI / KI Campus / July 2025
Building AI / University of Helsinki / June 2025
Elements of AI / University of Helsinki / May 2025
Certified Practitioner Transactional Process Improvement / Veralto / Oct 2023
Certified Practitioner Problem Solving Process /Danaher/ Aug 2023
Problem Solving Process – Train the Trainer /Danaher/ Aug 2023
Developing successful business strategies / Haufe / February 2023
Mentor training / Center for Higher Education Didactics / Nov 2011 / Jan 2012
ITIL V3 Foundation /AIMG-International / Aug 2011
Change Management /Neuland Academy / Feb 2007
Professional conversation skills /Neuland & Partner / February 2005
EFQM Assessor / Manfred Jung Consulting / Feb 2005
Communication and conflict management / NRG Academy / Oct 2005
Professional leadership / Pro:Active / Dec 2004
Financial management / RKW NRW / October 1999
Quality Tools / Xerox / May 1999
Moderation /Metaplan / July 1998
Visualization /Metaplan / Jun 1998
Languages
German Mother tongue
English fluent, able to negotiate